WMCC Automotive Technology Professor Troy Lachance was recently awarded the title of GM World Class Master Technician. This puts Lachance in a very elite group. In the northern district of New England, there have only been three World Class Technicians in the last ten years. This prestigious title is very difficult to earn and World Class Technicians are in the top 1/2 percent of all GM Technicians. To qualify, candidates must possess nine categories of A.S.E. (Automotive Service Excellence) Certification. A.S.E. is an independent industry wide organization that maintains a testing program to validate expertise in the areas of engine repair, automatic transmission, steering and suspension, brakes, electrical and electronics, engine performance, diesel engine performance and manual drive train and axle.
Once a technician earns A.S.E. certification, they must take and pass 127 GM specific courses through a combination of web-based, video and hands-on courses. The hands-on portion required Lachance to make numerous trips to Ashland, MA and Ardsley, NY. The final stage of earning the title is to pass a hands-on assessment in all nine categories. Lachance was faced with disabled vehicles and had to repair them in front of a team of experts. In addition to making repairs, Lachance had to describe and defend diagnostic procedures used.
Presenting the award for General Motors was New England Zone Service Manager Pete Delvecchio, "Congratulations and kudos to Troy for earning this title. I would especially like to thank him for his hard work and dedication. Very few technicians have the drive and stamina to reach this plateau. It takes many years to attain World Class Technician".
In addition to his teaching duties at WMCC, Lachance works as a technician at Berlin City Chevrolet. Berlin City has been instrumental in supporting Lachance's goal of achieving the World Class Master Technician status.
Pictured below (l-r) are Chad Crane, Troy Lachance, Peter Delvecchio and Randall Grondin.