Certificate candidates in the Hospitality Management curriculum are required to complete three hundred and sixty hours of on-the-job work experience at an approved hospitality operation (Hotel or associated businesses). Specific […]
This course introduces students to the many legal issues that hotel operations face daily and to clarify the basic legal principles that govern the hospitality industry. Discussions include ADA laws, […]
Students will gain a real-world perspective in this introductory hospitality marketing course, including tips, checklists, industry forms, and useful ideas for increasing sales and making marketing more effective. Units of […]
Students will be introduced to the dynamic and critical field of technology within the hospitality industry. Students will learn the basics of purchasing, implementing, maintaining, and effectively managing today’s information […]
This course addresses ways in which food and beverage operations have adapted management and operating tactics from other industries, what operations are doing to maintain or improve quality standards while […]
This course provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. Information […]
This course will prepare students to juggle the expectations of management, guests, employees, and governmental agencies. Students will also create a professional development plan for their hospitality career.
Students will explore how food service professionals create and deliver guest-driven service; enhance value and build guest loyalty; and continuously improve the process of providing excellent service. Course materials include […]
This introductory course presents a comprehensive look at the hospitality industry. Students will learn about every facet of hospitality from a management perspective and explore current issues affecting the industry.