HOS101W Introduction to Hospitality
(3 Credits)
This introductory course presents a comprehensive look at the hospitality industry. Students will learn about every facet of hospitality from a management perspective and explore current issues affecting the industry.

HOS105W Managing Service in Food and Beverage Operations
(3 Credits)
Students will explore how food service professionals create and deliver guest-driven service; enhance value and build guest loyalty; and continuously improve the process of providing excellent service. Course materials include an introduction to bioterrorism, responsible alcohol service, leadership, service skills, and service styles. In addition, students have the opportunity to take the Controlling Alcohol Risks Effectively (CARE) exam.

HOS110W Supervision in the Hospitality Industry
(3 Credits)
This course will prepare students to juggle the expectations of management, guests, employees, and governmental agencies. Students will also create a professional development plan for their hospitality career.

HOS120W Managing Front Office Operations
(3 Credits)
This course provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. Information for revenue managers on how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. The course includes important discussions on human resource management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

HOS130W Management of Food and Beverage Operations
(3 Credits)
This course addresses ways in which food and beverage operations have adapted management and operating tactics from other industries, what operations are doing to maintain or improve quality standards while reducing expenses, and how high-tech strategies are being use to give customers greater value for their dining dollars.

HOS140W Managing Technology in the Hospitality Industry
(3 Credits)
Students will be introduced to the dynamic and critical field of technology within the hospitality industry. Students will learn the basics of purchasing, implementing, maintaining, and effectively managing today's information systems in hospitality; including e-commerce, Wi-Fi, electronic payment systems, web site design, data security, and identity theft.

HOS201W Marketing in the Hospitality Industry
(3 Credits)
Students will gain a real-world perspective in this introductory hospitality marketing course, including tips, checklists, industry forms, and useful ideas for increasing sales and making marketing more effective. Units of study include customer service, electronic marketing, marketing budgets, and marketing and the law.

HOS210W Accounting for Hospitality Managers
(3 Credits)
This managerial accounting course prepares students to understand and apply hospitality departmental accounting at the supervisory and managerial levels. Discussion includes cash management and planning, casino accounting, and assorted accounting topics. Comprehensive coverage of the Sarbanes-Oxley Act, including the role of the SEC; Fair Value Accounting; and computerization and today's technology.

HOS220W Understanding Hospitality Law
(3 Credits)
This course introduces students to the many legal issues that hotel operations face daily and to clarify the basic legal principles that govern the hospitality industry. Discussions include ADA laws, admitting minors to hotels, overbooking, group contracts, tip compliance agreements with the IRS, and the power of the law to obtain guest records. The course addresses changes in major legislation, including the Family Medical Leave Act, the Americans with Disabilities Act, immigration laws, and the impact of the USA Patriot Act and related legislation on the hotel industry.

HOS240W Hotel Internship
(4 Credits)
Certificate candidates in the Hospitality Management curriculum are required to complete three hundred and sixty hours of on-the-job work experience at an approved hospitality operation (Hotel or associated businesses). Specific skills will be assessed utilizing predetermined assessment criteria. To successfully complete the program, students must earn a 2 or 3 rating on at least 80% of the tasks assessed. (Prerequisites: Successful completion of all other courses in the program).

News and Events

Contact Us

(603) 752-1113
Email Us

2020 Riverside Drive
Berlin, NH 03570