HOS120W
3

This course provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. Information for revenue managers on how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. The course includes important discussions on human resource management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.