MGMT120W
3
Companies are looking for people who are team leaders and problem-solvers who can regularly improve processes within their local areas and functions. This course provides an in-depth understanding of how companies improve processes and analyze performance data, identify inefficiencies and problems, pinpoint root causes, and institute new protocols to greatly improve performance. Common methods from Lean and Six Sigma methodologies and other sources are covered and applied to processes in all different fields such as financial, customer service, logistics, manufacturing, etc. Both case studies and participant situations will be used to apply the methods, tools and checklists during the course.
