Automotive Service Management

Overview

As America’s automotive industry grows, so too do the number and size of dealerships. These businesses re- quire individuals who possess strong management skills coupled with a background in automotive technology. The Associate in Applied Science degree in Automotive Service Management meets these needs.

Students enrolled in the Automotive Service Management degree undergo a common first year, as described by the Automotive Technology curriculum, taking both automotive and general education courses. Upon successful completion of the core courses, students shift from the major technical courses to business courses that have practical application to the management sector of the automotive industry. Graduates of the degree possess personal and business skills that enhance their effectiveness with customers, technicians, and co-workers.

Upon graduation, students have the skills necessary to secure positions as assistant service managers, parts and service consultants, service advisors, service managers, and general managers.

Requirements & Expectations

Each spring, as part of the degree requirements, students must take at least two Automotive Service Excellence (ASE) national exams, usually administered in May.

Students are required to spend an additional $1300-$2500 for tools and uniforms.

First Year

Second Year

Program Outcomes

Upon successful completion of this program, graduates will be prepared to:
1. Diagnose, repair and overhaul each of the following systems on domestic/import,
new/used cars and light trucks:
             Engine
             Automatic Transmission/Transaxle
             Manual Drivetrain and Axles
             Suspension and Steering
             Brakes
             Electrical/Electronic Systems
             Heating and Air Conditioning
             Engine Performance
2. Demonstrate an understanding of safe work habits.
3. Demonstrate an understanding of employment attainment skills.
4. Develop an understanding of information resources available.
5. Demonstrate an understanding of professionalism within the service organization.
6. Be aware of legal and ethical responsibilities in service industry.
7. Understand the potential for personal and professional growth in the industry.
8. Achieve professional certification.
9. Understand the communications process within the service organization.
10. Demonstrate an understanding of the automotive business environment.