Automotive Service Management

Overview

The growing number and size of dealerships require individuals with strong automotive and business skills. Beyond a core of automotive courses, students take business classes including accounting, management and teamwork, and business plan development that prepare youfor an exciting future in the auto industry.

Growth Potential

As America’s automotive industry grows, so too do the number and size of dealerships. These businesses require individuals who possess strong management skills, coupled with a background in automotive technology. The Associate Degree Program in Automotive Service Management meets these needs.

Students enrolled in the program experience a common first year with the Automotive Technology curriculum, taking both automotive and general education courses. Upon successful completion of the core courses, students shift from the major technical courses to concentrate on business courses helpful in the management sector of the automotive industry. Graduates of the program have personal and business skills that enhance their effectiveness with customers, technicians, and co-workers.

Upon graduation, students have the skills required to secure positions as assistant service manager, parts and service consultant, service advisor, service manager, and general manager.

Requirements & Expectations

As part of program requirements, students must take at least two Automotive Service Excellence (ASE) national certification exams each spring, usually administered in May.

Students can expect to spend an additional $1300 to $2500 for tools, uniforms, and the ASE exams.

First Year

Second Year

Program Outcomes

Upon successful completion of this program, graduates will be prepared to:
1. Diagnose, repair and overhaul each of the following systems on domestic/import,
new/used cars and light trucks:
Engine
Automatic Transmission/Transaxle
Manual Drivetrain and Axles
Suspension and Steering
Brakes
Electrical/Electronic Systems
Heating and Air Conditioning
Engine Performance
2. Demonstrate an understanding of safe work habits.
3. Demonstrate an understanding of employment attainment skills.
4. Develop an understanding of information resources available.
5. Demonstrate an understanding of professionalism within the service organization.
6. Be aware of legal and ethical responsibilities in service industry.
7. Understand the potential for personal and professional growth in the industry.
8. Achieve professional certification.
9. Understand the communications process within the service organization.
10. Demonstrate an understanding of the automotive business environment.