WorkReadyNH Course Information


WorkReadyNH Course Information

Soft Skills Course

The Soft Skills Course is a classroom-based component of the WorkReadyNH Program that places participants in simulated workplace-related settings and covers areas that include:

  • Job interviews, resumés & portfolios
  • Workplace safety & orientation
  • Team building & conflict resolution
  • Diversity, harrassment & bullying
  • Customer service & business ethics
  • Employer Expectations
  • Communication Strategies
  • Problem-solving & decision-making
  • Critical thinking
  • Performance reviews


The Soft Skills Course requires approximately 60 hours of instruction. Classes are held at White Mountains Community College in Berlin and Littleton, as well as in Conway, Tamworth, and Colebrook. Please refer to our program schedule for current listings.

WorkKeys Curriculum Online Learning Modules

WorkKeys helps strengthen a person’s ability to read, understand and act on workplace information presented in a variety of methods and provides preparation for the National Career Readiness Certificate. It helps improve an individual’s ability to solve problems, develop critical thinking skills and to apply his or her skills to a wide range of challenging situations.
These self-paced, fully online courses break down each skill into specific components and enable participants to practice and receive instant feedback.  Participants can complete the modules in the WMCC computer labs or at any computer with an internet connection.

WorkKeys Curriculum Module 1: Applied Math

The Applied Math skill involves applying mathematical reasoning and problem-solving techniques to workplace situations, emphasizes the application of these skills to real-world situations, and reviews the basic concepts of mathematical operations including money, measurement, and time.

Topics in the beginning levels include: More advanced topics include
           *Money and time *Areas and volumes
           *Measurements *Determining best deals
           *Proportions and ratios *Troubleshooting errors
           *Fractions and decimals *Production rates
           *Negative numbers *Multiple unknowns
           *Percentages *Non-linear graphs

WorkKeys Curriculum Module 2: Workplace Documents

The Workplace Documents skill involves reading and understanding common workplace documents (letters, manuals, procedures, memos), and examines the essential aspects of understanding and applying information given in practical situations. The Reading for Information course includes dozens of sample workplace documents. All exercises are based on realistic work situations.

Some of the beginning topics include: More advanced topics cover:
         *Determining the meaning of unfamiliar words *Applying instructions
         *Extracting details *Complex information
         *Reading forms *Drawing conclusions
        *Finding the main idea *Technical jargon

WorkKeys Curriculum Module 3: Graphic Literacy

The Graphic Literacy skill involves finding, extracting, understanding and using information that is not in the form of normal text. These types of documents include charts, graphs, tables, forms, maps, and drawings. Beginning topics include:
     *Pie charts *Maps
     *Bar charts *Diagrams
     *Line graphs *Gauges
Higher-levels practice more complex concepts that may deal with several different kinds of documents at one time. Some of these are:
     *Extracting data *Determining data relationships
     *Identifying trends *Using data criteria
     *Drawing conclusions  

Back to Top

News and Events

Contact Us

(603) 752-1113
Email Us

2020 Riverside Drive
Berlin, NH 03570