May 12, 2020

Hello students!

I hope this email finds you, your family and friends staying healthy and doing well. On Thursday, April 9, I sent you an email announcing our newest benefit to you as part of the Community College System of NH (CCSNH) partnership with BetterHelp – the world’s largest online therapy provider in extending an additional layer of support to our students, providing access to professional counseling. Anytime, Anywhere!

BetterHelp is paid for by CCSNH and WMCC, so there is no cost to you. In order to access this free service, you must use the unique link provided for you on the email invitation sent to you by BetterHelp on Friday, April 10th to create an account.

Please be aware that creating an account directly on the BetterHelp website or using any other links will take you down BetterHelp’s customer route and you may be asked for payment or insurance information. You DO NOT have to provide credit card information or payment to use this benefit. Nor do you need proof of insurance. BetterHelp will be resending you the email invitation with your unique link early this week in case you need it.

As a reminder, with BetterHelp you get matched with a licensed therapist within 24 hours based on the counseling you are looking for and your preferences. You can easily self-schedule a live session as well as interact via live and scheduled video, chat, phone and unscheduled messaging. Moreover, you have the ability of switching the provider with a click of a button.

Confidential, convenient counseling is only a step away through our partnership with BetterHelp!

In case you missed them. Below are some FAQ’s about this new benefit!


What is BetterHelp? BetterHelp is the largest online counseling platform worldwide, changing the way people get help with facing life’s challenges by providing convenient, discreet and affordable access to a licensed therapist. BetterHelp makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone.

Who are the counselors? Counselors on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctoral Degree in their field. They have been qualified and certified by their state’s professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise, and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Click here to learn more about the counselors.

What is the cost?

BetterHelp is paid for by CCSNH and WMCC, so there is no cost to you, and you do not need health insurance to access this benefit.

Will the college know that I am getting counseling? No. WMCC will not know who is receiving counseling and will not have any access to your counseling or other personal data. You can also select an anonymous username and use your personal email when you sign up.

Additional questions? Contact Better Help at:

Stay safe and take good care,

Martha P. Laflamme, M.Ed.
Vice President of Student and Community Affairs
White Mountains Community College
2020 Riverside Drive
Berlin, New Hampshire 03570