Academic-Resources_2022 2023 Printable PDF

White Mountains Community College Academic Resources for Students

White Mountains Community College is a comprehensive student-centered educational institution providing opportunities for educational and career mobility while sustaining community development.


Please see the WMCC Student Handbook


The Learning Commons, located on the Berlin campus, is a welcoming space that enhances the learning of WMCC students through its support services, flexible spaces, collections, and events. The Commons houses the Student Success Center (SSC) and Fortier Library services, as well quiet and cozy study spots, study and testing rooms, computers for use, color printing capabilities, brain-break stations, standing desks, a treadmill desk, and places to meet with study groups and friends. The facility also features local art displays, cultural events, lecture series, and other opportunities for teaching, learning, and relaxation.  


Library Resources:


There are many library resources available, both in WMCC’s Fortier Library in the Learning Commons on the Berlin campus (Room 309) and online. Students attending in Littleton and North Conway can make arrangements for library materials to be delivered by contacting library staff at [email protected] or at 603-342-3087. Library staff also offer research support, help with MLA or MLA citation, and more.

 To access most of the library’s databases from OFF-CAMPUS, students can visit the Library Resource page in any Canvas class. If you experience problems getting into the library databases, please contact the library staff.  A library presence is also made available in Littleton by appointment or drop-in hours once a week. 


Student Success Center (SSC):

The Student Success Center (SSC) is a support service staffed by professional educators, which provides academic skills assistance. The SSC is dedicated to promoting a responsive learning environment for all students who need academic assistance. You can find the SSC in the Learning Commons on the Berlin campus and at 603-342-3060 or via email at [email protected]. They are also available to work with students at the Littleton Academic Center: please contact the Coordinator of the SSC for assistance.

White Mountains Community College students have full access to SSC services. Services are free to students enrolled in credit courses. Please go to the SSC for more information on Study Groups, Math, Reading & Writing Labs, Peer Mentoring and Tutoring, Professional Tutoring (by appointment), and Online Support. Students are encouraged during the first week of class to begin accessing any or all of the following resources through the SSC: Computerized Tutorials, Assistive Technology, Study Skills Instruction, Internet Resources, Open Computer Lab (including printing), and Presentation Preparation.


Tips for academic success:

Determining your learning style early on is very beneficial. A quick self-assessment for learning styles may be found at:


Many students suffer from test anxiety. Here is a weblink to an instructor’s site where you can view a self-tutorial on ways to correct or avoid test anxiety. Just click on the

“test Anxiety” button and the movie should load. Check it out BEFORE you have your first exam!

All our services are offered in person (Berlin and Littleton) and online.  Students can reach the SSC by emailing [email protected] or by phone at 603.342.3069.  on th


If you have difficulty with any of the online resources provided by the College, check to see if your computer system meets the technology minimum requirements: CCSNH Browser and Technology Requirements

Make sure that your browser is set up to allow cookies and pop-up windows. 

For IT support, contact [email protected]


To self-refer for accessibility services, or to get more information about accessibility services process, please fill out the Self-Referral Form

If you have a documented disability that may affect your performance in this course, please advise the instructor immediately so appropriate accommodations may be put in place.

Accommodations may be arranged through the Accessibility Services Coordinator, Lynne Bacon in Room 122 at the Berlin Campus, at 603-342-3059, or at [email protected]. Disability services can also be accessed through the Academic Centers in Littleton and North Conway: please contact Lynne for additional information. Accommodations and assistive technology are available to students at no additional cost and should be accessed at the beginning of each semester.

Students who self-disclose a disability during the admissions process or at any time during their academic career at WMCC are invited to meet with the Accessibility Services Coordinator to discuss available services and advocate to access those services. WMCC is committed to making sure students with disabilities are guaranteed equal access to all the educational benefits of the college.

Review the Students with disabilities preparing for post-secondary education
Students with Disabilities Preparing for Postsecondary Education.

Eligibility for Services

To be eligible for support services, students are required to provide documentation of disability to the Accessibility Services Coordinator. This information is confidential and is used exclusively to plan appropriate accommodations.

Documentation must be current (within the last three years in most cases) and include:

  • A clear statement of the disability
  • A summary of the assessment procedures and evaluation instruments used to make the diagnosis
  • A summary of evaluation results

Sample Classroom Accommodations

  • Alternative test formats
  • Lesson outlines or access to PowerPoints
  • Tape recording lectures
  • Relocation of classes for accessibility
  • Interpreters
  • Extended time on tests
  • Alternative testing location


  • Master tutoring
  • Peer tutoring
  • Peer mentoring
  • Workshops
  • Orientation to college and services

Assistive Devices

  • Digital recorders
  • Digital textbooks
  • CCTV to enlarge text
  • Portable scanner
  • Laptop computers

Note: A student has the right not to disclose a disability and may enroll without an accommodation plan.

How to Access Services

  1. Contact the Accessibility Services Coordinator and provide the necessary supporting documents.
  2. Meet with the Accessibility Services Coordinator to develop/review and update your plan.
  3. Obtain a copy of your Individual Reasonable Accommodation Plan (RAP) for each class.
  4. Meet with your instructor(s) and present a copy of your accommodation plan to discuss how your needs will be met. The instructor will sign an acknowledgment form that you present and return it to the Accessibility Services Coordinator. Online faculty will receive documents via email.
  5. Repeat steps 2, 3, and 4 each semester.
  6. If the student and instructor are unable to agree on implementing the RAP as written, the instructor will contact the Accessibility Services Coordinator and, in consultation with the Department Chair, make a determination of whether the recommended accommodation(s) will fundamentally alter the nature of the service, program, or activity.


Counseling services are also provided and encouraged for any student who may require emotional and behavioral support as well as help with stress management, motivational struggles, substance/alcohol misuse prevention and education or just a safe place to vent and get support. The College Counselor, Jeff Swazey is located in Rm 127 at the Berlin Campus, at 603-342-3058, or by email at [email protected]. Counseling services can be accessed through the Academic Centers in Littleton and North Conway: please contact Jeff Swayze or your Center’s coordinator.


From time to time, everyone experiences situations that affect their general wellbeing. The WMCC/CCSNH Student Assistance Program (Kepro) is a resource to help current students be successful at meeting their responsibilities and creating solutions that allow you to be healthier, happier, and more productive. This is a free, confidential service available 24 hours a day, 365 days per year. Please review the attached links to become more familiar with the services provided by Kepro. Use the password CCSNH to access all the Kepro resources. Call toll free: 844-854-7281


White Mountains Community College is dedicated to supporting students in their educational endeavors. Faculty, staff, and administration recognize that to be successful in any program, basic needs must be met. WMCC is committed to supporting students’ basic needs, including gap scholarships, meals, and transportation. All WMCC students participate in the Meals IncludED program and receive free breakfast and lunch daily. In addition, The Cabinet provides snacks, pre-packaged meals, and to go items to all students, faculty and staff, free of charge.
In partnership with Tri-Country Community Action Program and Tri-Country Transportation, students are eligible for free transportation to and from their local WMCC campus or academic center. Local routes serve the Berlin, Littleton, and North Conway Communities.
Additionally, if you are struggling to meet any other basic needs, such as housing or childcare, please reach out to our college counselor, Jeff Swayze ([email protected]) or the Vice President of Student Affairs, Dr. Mark Desmarais


Faculty submit grades electronically to the Registrar’s Office within a few days following the end of each final exam period. FINAL GRADES ARE NOT MAILED to students. It is the student’s responsibility to review his/her final grades via the Student Information System (“SIS”) as soon as grades are available. Students who receive an “I” (Incomplete) grade should coordinate with the instructor to complete the remaining coursework as soon as
possible. Unresolved “I” grades may affect (delaying or reducing) financial aid awards and will convert to an “F” (Failing) grade after a specified time period. Any concerns or questions should be directed towards your Professor, using the contact information on your syllabus.

Please see your course syllabus for your instructor’s GRADING POLICY including how grades are calculated. For more information on grading policies, see the CCSNH System wide Academic policy on grading (section 607).


A course must be dropped by notifying the Registrar’s Office prior to the end of the fourteenth calendar day of the semester in order to receive a 100% refund of tuition, less non-refundable fees. After that time, the student may submit a DROP form to the Registrar’s Office but no refund will be granted. Ceasing to attend a class does not constitute an official drop or withdrawal and may result in a failing grade. Officially dropping a course prior to the completion of 60% of the scheduled duration of a course will result in a grade of “W”. After that time, a grade of “WP” or “WF” will be issued depending on the student’s standing at the time of the drop. Note: Dates are prorated for courses offered in an alternative format; contact the Registrar details. Classes that run for less than the full semester have 7 calendar days from the start of the alternative semester to drop with a full refund.


Academic integrity is of primary importance in the classroom, whether the classroom be face-to- face or online. Both students and faculty are responsible for creating and maintaining an environment that supports an effective learning community. It is therefore imperative that students and faculty demonstrate mutual respect. Inappropriate behavior may compromise the learning and performance of all students. Such inappropriate behaviors include, but are not limited to: late arrivals/early departures; loud or prolonged side conversations; use of cell phones; computers (other than for legitimate academic use); iPods (or similar devices), etc.; use of derogatory or vulgar language. All students are expected to abide by the Student Code of 6
Conduct as published in the WMCC Student Handbook, as well as the CCSNH Netiquette Guidelines, and are subject to sanctions as described therein for any violations.


White Mountains Community College (WMCC) is committed to open and insightful communication in all of our programming and courses. Diversity is demonstrated in many ways, including diversity of thought, opinion, and values. We encourage all WMCC students to be polite and respectful of that diversity and to refrain from inappropriate or offensive comments and language. If inappropriate or offensive content is either emailed, texted, or posted on Canvas, your instructor may recommend college disciplinary action. Students guilty of academic misconduct, are subject to disciplinary action through the procedures of the WMCC Student Code of Conduct and Judicial Process. Students as well as faculty and staff should be guided by common sense and basic etiquette. Criticism should be presented in a positive manner. The following are good guidelines to follow:
• Never post harassing, threatening, or embarrassing comments.
• Never post content that is harmful, abusive; racially, ethnically, or religiously offensive; vulgar; sexually explicit; or otherwise potentially offensive.
• Never post, transmit, promote, or distribute content that is known to be illegal.
• If you disagree with someone, respectfully respond to the subject, not the person.
Please be thoughtful and polite in all your interactions at WMCC.


When the President deems it prudent to cancel all classes at the college, students will receive a notice via their college email address using the WMCC Alerts Notification System. An announcement will also be made on WMUR-TV (Channel 9) and local radio stations and will be posted to the WMCC Web site. Students checking the Web page for cancellation announcements should be aware that the page must be repeatedly “refreshed” to obtain the latest information. Occasionally, the President will opt for a delayed start to classes. This means that students should be prepared to begin their school day with whatever activity they would normally be doing at the announced opening time. For example, if a two-hour delay is announced, and a student is scheduled for a class that normally meets from 8:00-10:50 AM, the student should come to that class at 10:00 AM for the remaining 50 minutes of class; classes that are normally completed before 10:00 AM would be cancelled.


“Title IX is a comprehensive federal law that prohibits discrimination on the basis of sex in any federally funded education program or activity.” ( education-amendments-1972-20-usc-1681-et-seq)

Classroom instructors at White Mountains Community College are encouraged to create and maintain a safe learning environment in which students feel able to share opinions and related life experiences in classroom discussions, in written work, and in meetings with professors. To the greatest extent possible, this information will be kept private. However, staff and faculty may have a legal obligation to report information concerning sexual misconduct, violence and exploitation of individuals per federal statute and in compliance with established policies and procedures at WMCC. If you have been subjected to sexual misconduct, violence or exploitation, we encourage you to contact Mark Desmarais, VPSA / Title IX Coordinator 603-342-3009 or [email protected] for support and assistance. You may also contact the crisis centers below for assistance. You are not alone.

133 Pleasant St.
Berlin, NH 03570 24-Hour Line: 1-866-662-4220

Starting Point
PO Box 1972
Conway, NH 03818
24-Hour Line: 1-800-336-3795

Additional information including resources can be found at:
New Hampshire Coalition Against Domestic and Sexual Violence: